Terms of Service

1. Acceptance of Terms and Changes

These Terms of Service ("Terms") are an agreement between you and Remea, LLC ("Remea," "we," "us"). By creating an account or accessing or using the Remea Ecosystem website (https://remeaeco.com), its subdomains, our mobile apps, and related services (collectively, the "Service"), you agree to these Terms and to our Privacy Policy, which explains how we collect and use information. If you do not agree, do not use the Service.

We may update these Terms from time to time. If we make a material change, we will notify you in the Service or by email at least 15 days before it takes effect, except where a change is required sooner by law or to address security or abuse. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you don't agree to a change, you may stop using the Service and delete your account.

You agree that we may send you notices and other communications electronically, including by email and within the Service.

2. The Pilot Program (Beta)

You acknowledge that the Service is currently offered as part of a limited "Beta Program," operated in a pre-release, experimental phase. The Service is provided "AS IS" and "AS AVAILABLE," and we do not guarantee 100% uptime, accuracy, or data persistence during this phase. We explicitly disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law.

Keep your own copies. Because the Service is in Beta, you should keep your own copies of any photo, document, or other content that is irreplaceable to you. Remea is not intended to be your only copy of anything.

Beta Program Release and Waiver of Claims. By creating an account and participating in the Beta Program, you expressly acknowledge and agree that:

• The Service may contain bugs, errors, security vulnerabilities, interruptions, or result in the loss, corruption, or unavailability of data, and you voluntarily assume all risk arising from your participation.
• To the maximum extent permitted by applicable law, you release, waive, and forever discharge Cresta Group, LLC, Remea, LLC, and each of their respective parents, subsidiaries, affiliates, officers, directors, employees, contractors, and agents (collectively, the "Released Parties") from any and all claims, demands, causes of action, damages, losses, costs, or liabilities of any kind, whether known or unknown, arising out of or in any way connected to your use of, or participation in, the Beta Program.
• To the maximum extent permitted by applicable law, you agree not to initiate, join, or voluntarily participate in any lawsuit, arbitration, claim, or other legal or administrative proceeding against any Released Party arising out of or related to the Beta Program.
• This release and waiver do not extend to, and nothing in this Section limits, (i) liability that cannot be released or limited under applicable law, including liability arising from a Released Party's gross negligence, fraud, or willful misconduct; or (ii) statutory rights that cannot be waived as a matter of law.

We may end the Beta Program, or your access to it, at any time and for any reason, including transitioning the Service to a paid or general-availability offering, at which point the terms governing your continued use will be updated accordingly.

3. Eligibility and Your Account

• Age: You must be at least 18 years old to create an account. Information about minors may only be added by a parent or legal guardian through a Dependent profile (see Section 9).
• Accurate information: You agree to provide accurate information, to keep it up to date, and to maintain only one personal account. You may not impersonate anyone or create an account on someone else's behalf, except as these Terms expressly allow (for example, a Memorial or a Dependent profile).
• Account security: You are responsible for keeping your password, security-question answers, and Vault recovery code confidential, and for activity under your account. Tell us promptly at support@remeaeco.com if you believe your account has been compromised.
• Founding Members ("150 Club"): Reserved strictly for the first 150 verified Primary Accounts. Dependent accounts are not eligible. Founding Member benefits are personal, non-transferable, and may not be sold.

4. Subscriptions, Payments, and Your Data

The Service is offered on a free tier and paid subscription tiers, each with different feature access as described on our pricing page. Some features, such as individual Vault Dispatch sends on the free tier, may be offered for a one-time fee.

• Automatic renewal: Paid subscriptions renew automatically at the end of each billing period (monthly or yearly, as you choose) at the then-current price, and the payment method on file is charged until you cancel. The price, billing period, and renewal terms are shown to you before you subscribe.
• How to cancel: You may cancel at any time in Settings → Billing, or, if you subscribed through the Apple App Store, through your Apple ID subscription settings. Cancellation takes effect at the end of your current billing period, and you keep full access until then.
• Refunds: Except where required by law, payments are non-refundable, including for partial billing periods. Purchases made through the Apple App Store are subject to Apple's refund policies.
• Price changes: We will give you at least 30 days' notice before a price change applies to your subscription, and you may cancel before it takes effect.
• Payment processing: Payments are processed by Stripe or, for in-app purchases, by Apple. We do not receive or store your full card number. You are responsible for any applicable taxes.

What follows applies if your paid subscription lapses, is canceled, or you downgrade to the free tier:

• Grace period. For 30 days following a lapse, downgrade, or cancellation, your account retains full access to all features and content associated with your prior paid tier, exactly as before. Nothing changes during this window.
• After the grace period. Once the 30-day grace period ends, access to paid-tier-only features and pages reverts to what the free tier provides. If your stored content exceeds the free tier's storage limit, new uploads are paused until you are back under that limit or resubscribe — nothing already stored is deleted, hidden, or made inaccessible to you as a result.
• We do not delete your content for non-payment. Regardless of subscription status or how long an account has remained on the free tier, Remea, LLC does not delete Archive files, Vault Dispatches, Generational Tree data, or any other User Content because a subscription lapsed, was canceled, or was never purchased. Any future policy change to this commitment would be communicated with reasonable advance notice, not applied retroactively without warning.
• You can always export your own data. A data export tool, allowing you to view and download your Archive files and decrypt and download your Vault Dispatches, is available in Account Settings at all times, on every tier, whether or not you are currently subscribed.

5. Your Content and the Permissions You Give Us

• You own your content. You retain ownership of the text, photos, documents, audio, and other material you add to the Service ("User Content").
• License to Remea. So that we can operate the Service, you grant Remea a worldwide, non-exclusive, royalty-free license to host, store, back up, reproduce, process, and display your User Content, and to create technical derivatives of it (such as thumbnails, resized images, and the AI-generated results you request), solely to provide, secure, and improve the Service for you and for the people you choose to share with. We do not use your User Content for advertising and we do not sell it.
• When the license ends. This license ends when you delete the content or your account, except for (i) content you have shared with others or that has become part of another user's experience (see "Entangled Data" below), (ii) copies that remain for a limited period in backups, and (iii) content we must keep for legal reasons.
• Shared content and Entangled Data. Data you create — such as shared memories, photos added to a shared memorial, or family tree entries — may become "entangled" with the data of other users. If you delete your account, Entangled Data that other users rely on may remain on the platform to preserve ecosystem continuity, disassociated from your personal identifiers.
• Your promises. You confirm that you have the rights needed to add your User Content and to grant this license, and that your User Content complies with these Terms.

6. Content About Other People

Family history naturally involves other people. When you add information about someone else — to your Generational Tree, a memory, a memorial, a Dependent profile, or a Vault Dispatch — you are responsible for doing so respectfully and lawfully.

• Living adults: Do not share sensitive personal information about a living person (such as health details, contact details, or private photos) with others on the Service without their permission.
• Minors: Only a child's parent or legal guardian may add personal information or photos of that child, through a Dependent profile. Do not add or share information or photos of other people's children without their parent's or guardian's consent.
• Deceased people: Treat memorial content with care, and respect the wishes of close family members where you know them.
• Requests from others: If someone asks us to remove information about them, we may review it and remove it where we believe it is appropriate.

7. Acceptable Use and Community Rules

To keep Remea a safe place for families, we enforce a zero-tolerance policy against objectionable content and abusive users. You agree not to post, share, send, or otherwise use the Service for anything that:

• Is defamatory, obscene, pornographic, vulgar, or offensive, or sexualizes minors in any way;
• Promotes discrimination, bigotry, racism, hatred, harassment, bullying, or harm against any individual or group;
• Is violent or threatening, or promotes violence or actions that are threatening to any person or entity;
• Promotes illegal or harmful activities or substances, or infringes anyone's intellectual property, privacy, or publicity rights;
• Impersonates any person, or falsely reports a death or submits false documentation to activate or take control of a legacy, memorial, or another person's account;
• Attempts to access accounts, content, or data you are not authorized to access, or to bypass, disable, or interfere with security, encryption, access controls, or time-release features;
• Uses bots, scrapers, or other automated means to access or collect data from the Service, or uploads malware or other harmful code;
• Sends spam or unwanted repeated connection requests or Vault Dispatches, or otherwise uses the Service to harass others.

8. Reporting, Blocking, and Enforcement

• Blocking: You can block other users and remove connections at any time. A blocked user can no longer send you requests or find you through search.
• Reporting: You can report objectionable content or abusive users within the Service or by emailing support@remeaeco.com.
• Our actions: We may remove or restrict access to User Content, or suspend or terminate accounts, that we reasonably believe violate these Terms or put others at risk. Any user found to be uploading objectionable content or engaging in abusive behavior may have their access terminated immediately and without prior notice.
• Appeals: If we take action against your content or account, you may ask us to review the decision by emailing support@remeaeco.com, unless the law or the safety of others prevents it.

9. Dependent Profiles for Minors

The Service allows Primary Account holders to create and manage "Dependent" profiles on behalf of minors. By creating a Dependent profile, you agree to the following:

• Legal Authority: You represent and warrant that you are the legal parent or guardian of the minor.
• Consent (COPPA): As the minor's parent or guardian, you consent to the collection, processing, and secure storage of the minor's information as described in our Privacy Policy, in accordance with the Children's Online Privacy Protection Act (COPPA). Minors may not use the Service directly.
• Your choices: You control whether a Dependent is shared with your connections, whether co-guardians are invited, and whether the minor's information is used with optional features such as Weave storybooks and AI-generated illustrations. You are responsible for anyone you invite to help, such as a co-guardian or a guest storybook narrator.
• Responsibility: You are solely responsible for managing the Dependent profile, including any media uploaded and any connections or sharing established on the minor's behalf.
• Reaching adulthood: When the minor turns 18, the Primary Account holder may transfer ownership and control of the Dependent's information to the now-adult child, where the Service supports it, or delete it at the adult child's request.

10. Memorials, Legacy Contacts, and Deceased Users

Remea lets families preserve the memory of loved ones who have passed.

• Creating a memorial: Any user may create a Memorial for a deceased person and invite others as co-custodians. You represent that you are a family member or close relation of the deceased, or are otherwise acting with the family's knowledge, and that the information you add is accurate to the best of your knowledge.
• Legacy contacts: You may name a primary and secondary legacy contact. Only a designated legacy contact may ask us to activate your legacy after your passing, and each request must include proof of passing (such as an obituary link), which we review before anything changes. Once your legacy is activated, your legacy contacts may be given access to your Vault and Archive content as described in our Privacy Policy. Choose your legacy contacts carefully.
• Verification (RUFADAA): In compliance with the Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA) or equivalent laws, Remea, LLC reserves the right to request official documentation (e.g., a Death Certificate or Letters Testamentary) before granting access, transferring custodianship, or memorializing an account.
• Disputes: Remea, LLC is not liable for family disputes regarding a Memorial or a deceased person's account. If a dispute arises, we may freeze the Memorial or account until a binding legal resolution is provided.

11. Vault Dispatches and Encryption

• End-to-end encryption: Vault Dispatch messages and attachments are encrypted on the sender's device so that only the intended recipient's key can open them. This means Remea cannot read them — and also cannot recover them if the keys needed to open them are lost. Setting up a Vault recovery code and keeping it safe is your responsibility.
• Timed and conditional release: Dispatches released on a date, a life event, or a milestone age are held by our systems until the release condition is met. Delivery depends on the Service operating and on the recipient having an account; we cannot guarantee delivery at a specific time or at all.
• Delivery modes: A 24-Hour Access dispatch is permanently deleted 24 hours after it is first opened. A Permanent Mailbox dispatch stays available to the recipient until it is deleted.
• Not a legal instrument: A Vault Dispatch is not a will, trust, or other legal document, and it is not a substitute for estate planning or legal advice. Please make formal legal arrangements separately.

12. AI Features

Some features use artificial intelligence, such as biography generation, memory prompts, AI companion conversations, and Weave storybooks and illustrations.

• Accuracy: AI-generated content may be inaccurate, incomplete, or unexpected. Review it before you rely on it or share it. It is not professional, medical, legal, or financial advice.
• AI companions are not real people: An AI companion based on a person or a memorial is a simulation built from information on the Service. It does not speak for that person and may say things they never would have.
• What you submit: You are responsible for the information you ask AI features to use, and you confirm you have the right to use it. How AI features process your information is described in our Privacy Policy.

13. Remea's Intellectual Property and Copyright (DMCA)

The Service itself — including its software, design, logos, and text we provide — is owned by Remea and its licensors and is protected by law. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service as permitted by these Terms. You may not copy, modify, reverse engineer, or resell the Service except as the law expressly allows.

We respect the intellectual property rights of others. If you believe content on the Service infringes your copyright, send a notice to support@remeaeco.com with the subject line "Copyright Notice," including: your contact information; a description of the copyrighted work; the location of the allegedly infringing material; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. If we remove your content in response to a notice, we will provide you with an opportunity to appeal or submit a counter-notice. We may disable accounts that repeatedly infringe intellectual property rights.

14. Third-Party Services

The Service relies on third-party providers (such as hosting, payment, and AI providers) and may link to third-party websites. We are not responsible for third-party services, websites, or content, and your use of them may be subject to their own terms.

15. Termination

• By you: You may stop using the Service at any time and delete your account in Settings → Account Settings → Delete Account. Deletion is permanent. What happens to your information is described in our Privacy Policy.
• By us: We may suspend or terminate your access if you violate these Terms, if required by law, or to protect users or the Service. Where reasonable and permitted, we will notify you and give you an opportunity to export your content.
• Survival: Sections 2, 5 (as to content shared with others), 10, and 16 through 20 continue to apply after your account ends.

16. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that content will not be lost.

17. Limitation of Liability

To the maximum extent permitted by law, Remea and the Released Parties will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, or revenue, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages. Our total liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) $100. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

18. Indemnification

You agree to indemnify and hold harmless Remea, LLC and the Released Parties from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your User Content, your use of the Service, or your violation of these Terms or of anyone else's rights.

19. Dispute Resolution and Governing Law

Talk to us first. Before filing a claim, you agree to contact us at support@remeaeco.com and give us 30 days to try to resolve the issue informally.

Any claim, cause of action, or dispute you have with us arising out of or relating to these Terms or the Service must be resolved exclusively in a state or federal court located in Georgia, except that either party may bring an eligible claim in small claims court. The laws of the State of Georgia govern these Terms and any claim, without regard to conflict of law provisions.

20. General Terms

• Entire agreement: These Terms and our Privacy Policy are the entire agreement between you and Remea regarding the Service.
• Severability and waiver: If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it.
• Assignment: You may not transfer your rights under these Terms. We may transfer ours in connection with a merger, acquisition, or sale of assets, or by operation of law.
• Events beyond our control: We are not responsible for delays or failures caused by events outside our reasonable control.

21. Supplemental Terms for Apple App Store Users

If you are accessing or using the Remea Ecosystem through an application downloaded from the Apple App Store, the following additional terms apply:

• Acknowledgment: You and Remea, LLC acknowledge that these Terms are concluded between you and Remea, LLC only, and not with Apple. Remea, LLC, not Apple, is solely responsible for the App and the content thereof.
• Scope of License: The license granted to you for the App is a non-transferable license to use the App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
• Maintenance and Support: You and Remea, LLC acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
• Warranty: Remea, LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
• Product Claims: You and Remea, LLC acknowledge that Remea, LLC, not Apple, is responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of that App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual Property Rights: You and Remea, LLC acknowledge that, in the event of any third-party claim that the App or your possession and use of that App infringes that third party’s intellectual property rights, Remea, LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
• Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-Party Beneficiary: You and Remea, LLC acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.